- Each consumer shall retain all rights, benefits, and privileges guaranteed by law except those lost through due process of law.
- Each consumer has the right to receive services suited to his or her condition in a safe, sanitary and humane treatment environment regardless of race, religion, gender, ethnicity, and age, degree of disability, handicapping condition, legal status or sexual orientation.
- No consumer shall be neglected or sexually, physically, verbally, financially or otherwise abused or humiliated.
- Each consumer shall be provided with prompt, competent, and appropriate treatment and an individualized treatment plan. A consumer shall participate in his or her treatment programs and may consent or refuse to consent to the proposed treatment. The right to consent or refuse to consent may be abridged for those consumers adjudged incompetent by a court of competent jurisdiction and in emergency situations as defined by law. Additionally, each consumer shall have the right to the following:
- Allow other individuals of the consumer’s choice to participate in the consumer’s treatment and with the consumer’s consent;
- To be free from unnecessary, inappropriate, or excessive treatment;
- To participate in consumer’s own treatment planning;
- To receive treatment for co-occurring disorders if present;
- To not be subject to unnecessary, inappropriate, or unsafe termination from treatment; and
- To not be discharged for displaying symptoms of the consumer’s disorder.
- Every consumer’s record shall be treated in a confidential manner.
- No consumer shall be required to participate in any research project or medical experiment without his or her informed consent as defined by law. Refusal to participate shall not affect the services available to the consumer. Should a consumer choose to participate in a research project, QUEST will adhere to research guidelines.
- A consumer shall have the right to assert grievances with respect to an alleged infringement on his or her rights.
- Each consumer has the right to request the opinion of an outside medical, psychiatric, or legal consultant at his or her own expense or a right to an internal consultation upon request at no expense. Direction to self-help and advocacy support services is also provided.
- No consumer shall be retaliated against or subjected to any adverse change of conditions or treatment because the consumer asserted his or her rights.
- A consumer has the right to know why services were refused. In that event, Quest will provide a written explanation of the reasons why services were not provided.
- No consumer shall be subject to unnecessary, inappropriate or unsafe termination from treatment.
- Consumers should expect an investigation of any infringement of rights. This process is outlined in the Consumer Grievances policy.
- Each consumer has the right to receive services in an environment which provides privacy, promotes personal dignity, gives freedom from financial or other exploitation, and provides opportunity for the consumer to improve his/her functioning.
- Each consumer shall have a voice in the selection of their service provider. Consumer’s preferences will be taken into consideration and should it be necessary every effort will be made to find an alternate provider as determined by available resources. If resources are unavailable a referral will be made if the consumer so wishes.
